Good Service, Bad Service
Dec 22nd, 2010 by Rommel
I would like to give a shout out to some services I have utilized lately.
First off, I would like to thank Digital Hub for assisting me with one of my recent purchase, an AppleCare Protection Plan for my MacBook Pro. Ever since one of my friends from JCI Manila introduced me to Charles, I have always made my purchase there not only because of the discounts I usually get, but also the after sales is one of the best that I have seen. By the way, this is not a paid post but some experience that I would like to share to everyone. Going back to the story, I purchased the plan 3rd week of November and the warranty is about to expire on the 12th of December. I have been going back and forth with to complete this but I have always hit a snag. On came Mike and fixed this for us in a few minutes.
Now after extending my warranty, I was looking at philmug and came across people like me who were looking to upgrade their laptop’s memory. I have been doing this since June but the rate for the upgrade is a bit on the pricey side (8,xxx per stick). People on the forum mentioned the name of Louie from tipidpc and was curious to check him out on that site. Luckily, I was able to find his posts and his contact and messaged him on IM and left my number. Note that this was at 11pm. at 1am, someone called me and surprised that he returned my message. We continued talking about the details of the RAM he is selling and I could not believe that he is selling these sticks for 6,000 (2 sticks of 4G each). Since this is too good to pass up, We agreed that he will be going to my place to install the sticks I bought from him and put the original one on my wife’s laptop. He came to our place at noon and promptly installed the RAM I bought and everything was complete in 30 minutes, including the installation of my original RAM over to my wife’s computer.
I also purchased a Ricky Rubio jersey from MySobra Jersey and they also delivered as promised. for 600 pesos (500 + 100 shipping), the item was delivered as promised. I few conversations over the phone together with some text messages, the guy who runs this business really means business. Now these are the people I like to deal with.
For the Good service part of the post, I would like to give my big thanks to Digital Hub, Louie from Tipid PC and MySobra Jersey.
For the Bad Service part of the post, maybe some of those who follow me on twitter see that I have been ranting about my SkyBroadband connection. Normally I understand that there will be downtimes, service interruptions and anything that would stop these providers from giving their normal service but what happened on November and December is unacceptable, especially when your main source of income is the internet. Another thing, I don’t claim to be a God when it comes to internet and networking but I do know how to troubleshoot and determine if the problem is on my home network or the problem is the Internet Service Provider. If I were to check on the uptime of the connection, I think we only had a connection for 7 days this month
. I can’t stress to them enough that I’m not just “another facebook user”.
That being said, I was a bit on the lucky side as there were sales people from Globe giving out flyers and immediately signed up for a DSL service. They got it installed last Friday and has some browsing issues and a few minutes of downtime earlier. Not going to rant about them for now as I have been getting decent speeds and was able to work without any major interruptions.